Vega Bet Casino - Player's deposit issue with cryptocurrency.

I purchased cryptocurrency from this site, but it hasn't been reflected in my account, and I'm having trouble with it. To make matters worse, they told me they don't know anything about cryptocurrency purchased elsewhere.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vega Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits to the casino?
• Could you please share screenshots or a video of the process you participated in when depositing using this payment method?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience and the information provided here and via email.

Could you please share any screenshots from the casino's records showing the recent deposits as they appear in your deposit history?

Is the missing deposit recorded in the list of transactions at all under any status?

Would you be able to share with me a receipt of the affected deposit and one other most recent successful deposit to the casino?

Thanks in advance for your cooperation.

My email is tomas@casino.guru

Dear taka8703,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear taka8703,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Vega Bet Casino to join this conversation and assist in addressing the complaint.

Dear Vega Bet Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear taka8703,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (you can find an option to file a complaint in a validator at the bottom of the casino's website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru