HomeComplaintsVega Bet Casino - Player's account has been closed after winnings.

Vega Bet Casino - Player's account has been closed after winnings.

Opened
Current status

Waiting for player to reply

6d 23h 18m 11s

Vega Bet Casino
Safety Index 7.8 Above average

Case summary

The player from Indonesia reports that his account was blocked after winning, resulting in the casino taking all his money. He considers the company to be a scam.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 22 Oct 2026
Public
Public
2 hours ago
ruTranslationgb

They simply blocked my account after I won and took all my money. I don't recommend dealing with this company; they're scammers.

Automatic translation:
Public
Public
41 minutes ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
41 minutes ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
  • Had you completed verification before you lost access to the account?
  • Do I understand correctly that USD₮235 (dispute value) is being held in your casino account?
  • Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


runatan has 6d 23h 18m 11s to reply

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