Vbet Casino SE - Player’s funds yet to be paid out after account closure.

On December 10th, Vbet Casino sent me an email notification to close my account! The notification stated that the funds in my account would be paid to my bank account within 5 business days! Today, December 29th, I never received the bank transfer! According to Swedish law, payment must be made within five days.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Leonardo1986, thank you very much for submitting your complaint. Please allow me to ask a few questions so that I can better understand your issue.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Did you have any other player accounts in casinos with the same operator?

Additionally, could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Thanks for the quick response, I have sent you an email.

Thank you

Hello!

I didn't get the payment yet and they don't answer 

Thanks 

Dear Leonardo1986, thank you for your response. Could you please confirm how long have you been playing in Vbet Casino? Have you made any successful withdrawals in this casino before?

Thank you in advance for your reply.

Hello!

Not so much! 1 or 2 days!

Yes! The first payment went well and then they have blocked withdrawals

I've been waiting for a transaction of 50000 SEK since November 28th! I'm not getting any response from Vbet Casino

Could you help me with this or not?

Thanks

Dear Leonardo1986, thank you for your response. We have received confirmation from the casino that your funds should be on their way. Could you please confirm whether you have received them?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Leonardo1986,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila