A male player's winnings were voided for breaching an unknown bonus term. The casino had not responded to the complaint, which was closed as "unresolved." Attempts to communicate with the casino multiple times yielded no cooperation. The player's account was closed due to alleged bonus abuse, which the player disputed, stating that no wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully by our team, and the complaint was marked as 'resolved' in our system.
Vave Casino - The player's winnings were voided.
Resolved
Our verdict
Case closed
Amount: $3,570
Vave Casino
Safety Index:Above averageCase summary
Discussion
