Vave Casino - Player’s withdrawal has been disabled.

Hello, unfortunately, I'm back with another problem with the casino. Vave doesn't want any documents from me. The problem is that the company has disabled withdrawals and in the email recommends using a different payment method. Unfortunately, according to the screenshot I sent them and which I have saved, I currently don't have any available withdrawal methods or any answers as to why this is happening, which further confirms my concerns. I've had an account with the casino for some time and I don't understand this problem – the reviews are positive and don't indicate this. I have a rather lengthy dispute with another casino, where I was right, and where you helped me get help. I think this makes me much more credible than a new user of this forum. I used the casino regularly, didn't break any rules, and suddenly this situation occurs. I have to turn to You for help again.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vave Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Could you please specify which payment methods you have used in the casino in the past?
• Could you please share a screenshot of the available withdrawal methods as displayed in the cashier of the casino?
• Are there any obstacles in using said methods for you?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue, including the casino's responses? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear 15marcin411,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru