Vave Casino - Player’s winnings haven’t been received yet.

Over the past few days, several withdrawal requests were marked as "Declined" without any technical justification on the dashboard. Following multiple inquiries, the casino support explicitly admitted via email that the transactions failed due to an error on their end ("the transaction in question failed after being processed on our side"), instructing me to place a fresh withdrawal request.

On September 30, 2026 at 17:42 GMT+2, I submitted a new withdrawal request.

Since submitting this request, the casino has placed it on indefinite hold. When prompted for a technical explanation, customer support sent an ambiguous holding message and has now ceased all substantive communication.

My account has zero active bonuses, all playthrough requirements have been met, and no KYC requests are pending. I request the immediate approval and blockchain broadcast of transaction #4466805 to my USDT wallet.

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Dear Tod399,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jean,

​Thank you for reviewing my case. I would like to clarify that this is not a standard delayed withdrawal waiting in a normal queue.

​Over the past week, Vave has repeatedly and systematically rejected multiple withdrawal requests (all marked as "Declined"). Furthermore, customer support officially admitted via email that the transactions failed due to internal issues on their side ("the transaction failed after being processed on our side"), instructing me to submit a new request.

​Following their instructions, I submitted transaction #4466805 (-4130 USDT), which has now been held indefinitely with customer support refusing to provide any further technical details or timelines.

​Since there are no active bonuses, all rollover requirements have been met, no KYC has been requested, and the operator explicitly admitted to technical failures on their end, I kindly ask not to apply the standard 14-day timeframe for bank transfers to this crypto withdrawal, and to escalate the case directly with Vave's representatives.

I am writing to provide critical new evidence regarding my withdrawal issue with Vave:

Today I received an official automated notification email from Vave explicitly confirming that my withdrawal request has been approved.

However, directly on my transaction dashboard, transaction #4466805 (-4130 USDT) was simultaneously marked as DECLINED, and the entire balance of 4,131.72 USDT was returned to my gaming account.

This demonstrates a clear malfunction or bad-faith loop where withdrawals are notified as approved via email but systematically rejected on the system. This is definitive proof that the issue is not a standard processing delay in a queue, but an ongoing cycle of rejections.

Given these repeated rejections following their prior instructions to submit a new request, I kindly ask you to bypass the standard 14-day waiting period and open the official mediation process against Vave immediately.

Kind regards,

Dear Jean,

Vave sent me an official email confirming my withdrawal was approved, yet on their platform it was simultaneously marked as DECLINED without any technical details or error codes.

My destination USDT address is fully verified, active, and regularly receives transfers. Citing vague "provider issues" while cycling through approvals and rejections is a clear stalling tactic.

I kindly ask you to intervene and escalate this dispute immediately.

Best regards.

Thank you for the update. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• If at any point you get an update on the reason for the withdrawal delays, please share it in the complaint thread.

Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tod399,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean