Vave Casino - Player's winnings have been confiscated.

The casino confiscated all winnings. Fair winnings. I successfully completed account verification, which took 10 days. I sent a lot of selfies with my passport and so on.

All my winnings were stolen and my deposit was left behind. They said my information in the document was incorrect. Complete and utter nonsense!

The casino came up with an excuse not to give back the money.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email you received from the casino after your winnings were confiscated? My email address is [email protected]. Kindly include the documents you sent to the casino for verification as well.
• Are you able to access your account, or has it been blocked?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello! My account access has been blocked. I withdrew my deposit, and the casino blocked my account. I played casino games, slots, and sports betting. I saved up enough to win without bonuses.

I sent you a photo by email.

Thank you for your help!

Thank you for your emails. Please forward me the email you received from the casino after your account was blocked and all the subsequent communication between you and customer support as well. I appreciate your patience and cooperation.

I've sent a message from bookmaker.

Thanks for your help!

Thank you for your emails. Could you please confirm whether you have completed your casino profile fully and truthfully? Specifically, did you provide accurate personal information during registration and later when filling out your profile?

You don't have to fill out these fields at the casino. I was completely honest and sent all the documents and selfies they asked for. I did everything perfectly, as they asked.

Have you filled out any personal details in your casino account before sending identity documents to the casino?

I didn't fill it out. There's no such option on the website.

Thank you very much, lilbenkz, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you lilbenkz for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Vave Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

Dear lilbenkz,

We have forwarded all the evidence related to your complaint to Peter for review.

Thank you for patience.

Best regards,

Vave Casino

Thank you for providing me with the information Vave Casino representative.

Dear lilbenkz, Following our review and in coordination with the casino, we have received evidence indicating that the document you submitted appears to have been altered or falsified. Please be advised that the submission of forged documentation is a serious matter that may constitute fraud and could carry legal consequences.

We strongly advise against submitting any documents that have been edited, fabricated, or otherwise misrepresented in the future. Such actions not only undermine the credibility of your position but may also result in your blacklisting in the industry as a whole.

Accordingly, your complaint will be rejected. Thank you for your understanding.

Kind regards,

Peter