Vave Casino - Player’s refund request is delayed.

I am submitting this complaint because Vave.com has stopped responding to my requests regarding a cryptocurrency refund.

I accidentally sent TRX to the deposit wallet instead of USDT. I contacted support, explained the mistake and requested assistance recovering the funds.

Vave subsequently asked me to provide my wallet address for the refund, which I already supplied. Since then, I have received neither my refund nor a clear update, despite following up.

I understand that recovering an incorrect cryptocurrency deposit may require additional processing. However, leaving me without a response or an estimated resolution date is unacceptable.

I ask Casino Guru to intervene and help me obtain a clear response from Vave and the return of my funds. If any technical issue is preventing the refund, Vave should explain it and confirm what is required to resolve it.

I can provide the transaction details and my correspondence with support as evidence.

Davide Santoro

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Dear Santoro,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties with your cryptocurrency deposit.

Unfortunately, cryptocurrency transactions sent using an incorrect currency or network can be difficult to recover.

Could you please forward all communication you have had with Vave Casino regarding your refund request, particularly the message in which the casino asked you to provide your wallet address?

Could you also confirm whether the casino explicitly agreed to refund your funds or simply requested your wallet details for further investigation?

You can send the correspondence to karla.m@casino.guru.

Thank you very much for your cooperation.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Santoro,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla