Vave Casino - Player's refund has been misdirected.

I deposited $1,257 worth of cryptocurrency. However, it wasn't reflected in my account balance, so I inquired about it. They told me they'd refund me because the transaction had already been completed. They asked for my refund address, so I provided it. So far, everything was fine.

However, Vave sent the refund to a different address than the one I specified, and then said the refund was complete.

As a result, I lost money.

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Dear omoti,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Vave Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Was this your first deposit with this casino, please?
• Have you confronted Vave Casino about the wrong address they used?
• Have you played at this casino whatsoever?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Is this your first time depositing at this casino?

→Yes.

Have you protested that Vave Casino used the wrong address?

→Yes. Even though Vave asked for the refund address, the refund was sent to an unrelated address. Even when I protested that I had not received it, they insisted that the refund had been sent.

Have you played at this casino?

→This is my first time.

Dear omoti,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Transferred.

Dear omoti

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello omoti,

It's Michal once more. I have assumed responsibility for this complaint as well. I have examined your case, and I will contact the casino to gather further clarification and see how I can assist you. In the meantime, please confirm the crypto wallet/address you used for the deposit(s) into the casino, as well as the crypto wallet/address you provided to the casino for the refund that was allegedly not received for verification.

We would like to invite Vave Casino to join the conversation.

Dear Vave Casino,

Can you please provide clarification on the situation? Can you please confirm that the refund was sent to the correct crypto wallet/address as the player requetsed from your side?

If there are factors relevant to this case that cannot be shared publicly, please feel free to forward them directly to me at [email protected]

I have forwarded the conversation with vave.

Dear all,

We kindly ask for an extension until November 21 in order to clarify all the details regarding this complaint.

Thank you for your patience.

Best regards,

Vave Casino

Dear omoti,

Thank you for your email. I am still awaiting the crypto wallet/address you utilized for the deposit(s) into the casino, along with the crypto wallet/address you submitted to the casino for the refund that was reportedly not received for verification.

Is it ready yet?

Dear omoti,

I'm sorry, but I don't really understand your latest response. Please elaborate.

Additionally, I am still awaiting your response/confirmation on the crypto wallet/address you utilised for the deposit(s) into the casino, along with the crypto wallet/address you submitted to the casino for the refund that was reportedly not received for verification.

What should I reply?

Dear omoti,

I would like to gently remind you to confirm (write down) the crypto wallet/address you utilised for the deposit(s) into Vave Casino, as well as the crypto wallet/address you provided to the casino for the refund that was allegedly not received. This information is necessary for verification, especially if it differs from the one used for the deposit. I have yet to receive this information from you, so I kindly ask that you provide it at your earliest convenience.

Additionally, it would be helpful if you could highlight the deposit transactions/hashes related to Vave Casino.

I trust this request is clear to you.

I sent an email.

Dear omoti,

Thank you for your email.

Dear Vave Casino,

I am looking forward to your response along with the necessary supporting evidence.

Dear all,

We would like to inform that we have sent our full clarification regarding this complaint to Michal via email. All details and supporting evidence have been provided.

Thank you.

Best regards,

Vave Casino

Dear Vave Casino,

Thank you for your email. I have responded back with some additional enquiries and am awaiting your reply.

Dear Michal,

Thank you for your message. We have sent you an email with our response to your additional enquiries.

Best regards,

Vave Casino

Thank you for all the information and evidence, Vave Casino Team.

Dear omoti,

After thoroughly examining all the information and evidence related to your case, it has been confirmed that a deposit of 500 XRP was indeed made from what appears to be your crypto wallet, raNa1f*******************d3hC on 10/12/2025. Subsequently, you or an individual acting on your behalf (who provided information that only you should possess) contacted the casino payment team and requested a refund of the deposit. It was agreed that the 500 XRP would be returned to the same crypto wallet used for the deposit, and as a result, the casino payment team refunded the 500 XRP to the same crypto wallet raNa1f*******************d3hC on 10/17/2025.

The casino team has adhered to the industry standard procedure by refunding the funds to the same payment method utilised for the deposit.

We have not identified any wrongdoing on the part of the casino; hence, your assertions that the funds were sent to a different wallet are not in alignment with the facts.

I kindly recommend double-checking all your wallets to locate the refunded amount.

I hope this clarifies the situation. Please let me know if you need any further assistance or if I may consider this case resolved.

Dear omoti,

We are extending the timer by 4 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Michal
Casino.Guru