Vave Casino - Player's deposit is delayed.

I deposited 15.87 USDT via the Tron network at 5:16 a.m. The transaction on the blockchain is listed as successful, but Vave Casino hasn't credited the funds for the past four hours, citing a payment gateway error. Furthermore, the support team (Laura and Gordon) promised me in a chat that the welcome bonus would be manually credited after the deposit was processed. I've attached all the proof and screenshots below.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vave Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share the transaction hash so we may verify the transaction independently?
• Is this your first deposit in the casino using this or a different payment method?
• Could you please go to the casino's cashier section and share a screenshot of the payment instructions visible to you when making a deposit using the same payment method?
• Send the information to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Przemasxxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.