Vave Casino - Player's deposit has been delayed.

I’ve deposited to VAVE casino $149 it’s showing completed it’s now 23hours 5 live chats just get the same response every time will not tell me where my money is . I’ve got screen shots of everything the deposit sent the transaction codes and live chats screen shotted the staff just keep saying the same thing over and over they’ve told me it’s showing as pending and there investigating it

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Dear Mattyt13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.