HomeComplaintsVave Casino - Player's deposit has been confiscated.

Vave Casino - Player's deposit has been confiscated.

Opened
Current status

Waiting for player to reply

6d 19h 2m 33s

Vave Casino
Safety Index 2.3 Very low

Case summary

The player from Italy reports that a deposit of 200 USDT has not been credited to their casino account despite having all necessary documentation, including screenshots. They express frustration with customer service, which provides repetitive and unhelpful responses.

Written by Attila
Complaint Specialist
Submitted: 25 Aug 2026
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3 weeks ago

THEY TOOK 200 USDT AND DID NOT DEPOSIT IT I HAVE ALL THE SCREENSHOTS AND EVERYTHING CUSTOMER SERVICE IS KEEP REPEATING AI GENERATED NONSENSE

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3 weeks ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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3 weeks ago

Dear jjjyy66,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila


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3 weeks ago

Theres no payment provider it was a P2P blockchain transaction


I tried to reach their customer support numerous times they only have one bot AI generated answer

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2 weeks ago

Hello jjjyy66,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

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1 week ago

Thank you for your clarification.

Please allow me to ask you a few questions so I can better understand the situation.

  • Have you made any previous successful deposits in the casino using the same payment method?
  • Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
  • Could you please share a hash of the transaction so we may verify it on a reputable blockchain explorer?

Thank you in advance for your reply.

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4 hours ago

Dear jjjyy66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

jjjyy66 has 6d 19h 2m 33s to reply

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