The player from Italy reports that a deposit of 200 USDT has not been credited to their casino account despite having all necessary documentation, including screenshots. They express frustration with customer service, which provides repetitive and unhelpful responses.
Vave Casino - Player's deposit has been confiscated.
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Waiting for Casino Guru to reply
6d 9h 19m 58s
Vave Casino
Safety Index 7.2 Above averageCase summary
Discussion
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2 days ago
THEY TOOK 200 USDT AND DID NOT DEPOSIT IT I HAVE ALL THE SCREENSHOTS AND EVERYTHING CUSTOMER SERVICE IS KEEP REPEATING AI GENERATED NONSENSE
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14 hours ago
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14 hours ago
Dear jjjyy66,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
