The player from Georgia had deposited $900 and won $1,033 after a series of bets, but upon attempting to withdraw his winnings, his account was suspended. Despite reaching out to customer support multiple times, he received only vague responses and had not received a reply to his email after 14 hours, leading him to suspect that the casino was attempting to steal his funds. After further communication, the player was informed that his account had been suspended due to having multiple accounts from the same IP address, resulting in the confiscation of his winnings and only a partial refund of his deposits. The Complaints Team was unable to investigate the issue further due to the player's lack of response to their inquiries, which led to the rejection of the complaint.
Vave Casino - Player's account has been suspended.
Player stopped responding
Amount: $752
Vave Casino
Safety Index:Above averageCase summary
On a registration day i deposited 900$ i lost almost everything, i had 3$ left and i bet it on Crash, it skyrocketed and i won 281$, after this i contacted to play and won 752$ and i withdrew them but it went on a pending status, after 1h they suspended my account and when i asked to support what was going on they had some flat answers like " special department is reviewing your case and wait for their response kindly"… i was also told to email them for fast response which i did. Its 14h passed since my first email, and there’s no answer, not even a word from them, i feel they are just stealing my money and they are scammers, i don’t recommend this platform to anyone!!! You don’t have same problems at stake.com or some big platforms. Vave.com they are not responsible they don’t give a … on users and their costumer support doesn’t exist, i dont know what to do, i think i need to get a lawyer.
Dear Gegaodi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify whether you accumulated your entire balance through the Crash game?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Thank you Kristina! I won most of my money in Crash and some of it in Sweet Bozana (slot).
They don’t ask for ID verification on their website but when i found that they suspended my account i texted them that i cant open send all the documents they want.
I had some bonuses from them but there weren’t activated. At First when i tried to withdraw some kind of error popped and i asked them what was going on and they said i had 3spins of wheel of fortune and that’s why i couldn’t withdraw. They asked me to spin and then delete those bonuses and i will be able to withdraw, i followed their instructions and withdraw went on a pending status and after 1h my account was suspended and already 36h passed and my withdrawal hasn’t arrived, i can’t even access my account right now. I emailed them as well and around 24h after they emailed me back saying my withdrawal is in live queue and will be reviewed asap, but totally 36h passed. Idk is this a website you can trust? Is this a website anyone should use? My account is clean without any problems and they simply frozen my funds, idk what else to think…
They emailed me yesterday late at night that my account was suspended because this was 2nd account created from same IP address, they emailed me that they will Confiscate my winnings and will give me back my deposit. I deposited 936$ totally and they refund to me only my last deposit of 98$, is that's fair ? I mean they think they are doing charity and i should be thankful? The problem with this website is that if they don't wanna 2 or more accounts from same IP address they can ask for ID verification as soon as you try to withdraw the money, that way you will be able to have only 1 account because you can't pass the verification twice with same ID. But no they will allow you to create as many accounts as you'd like, they will happily allow you to deposit as much money as you want from 2nd or 3rd account but when it comes to withdraw they will block you. If you have policy that you can't play from 2nd or 3rd account, why you allow me to create and deposit ? Why you don't ask for ID verification??? They could instantly block you to prevent playing, but now they will allow you to deposit money. They are horrible company, they are answering once a day to my emails, they don't have about customers and they are robbers!!! I don't recommend this website to anyone! Their service is horrible !!!
Kristina do you think I can do anything in this situation ? I mean they mailed me that winnings are confiscated and deposit will be refund but they only refunded my last deposit.... why only last? i had 6-7 deposits totally 936$
Thank you very much for your reply, Gegaodi. Could you please clarify if you created more than one account at this casino? If you didn't, is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
