Vave Casino - Player's account has been closed due to alleged duplication.

Vave has confiscated exactly 0.00766737 BTC from my account and is closing my account, claiming that I have a duplicate account.

I categorically deny ever creating, owning, or operating another Vave account. I have only ever had one Vave account.

Vave has stated that a security check identified a duplicate account, but they have not identified the alleged duplicate account or explained what evidence connects it to me.

I have contacted Vave's complaints team and formally requested the evidence and reasoning behind their decision, including the specific account they claim is a duplicate and whether the alleged match is based on my IP, device, identity information, payment details, or something else.

I am asking Casino Guru to help me get a clear explanation from Vave and to review whether the confiscation is justified. I am not trying to avoid their terms and conditions — I simply want Vave to demonstrate that I actually operated another account, because I have not.

I can provide the full correspondence with Vave, including their email confirming the confiscation and closure of my account, if required.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Had you completed verification before you lost access to the account?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina