Vave Casino - Player reports deposit problems.

They stole my deposit and refuse to give my money back or add it to my account

Dear Jpbigdog95, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I deposited with bitcoin so basically I'm just fucked out of my money. Wow fucking wow

Wow so now you have 24 days to reply after 7 wasn’t enough. Y’all are the biggest joke

Previously, the player was warned about using abusive language on our forum. Since the warning did not stop him and he made threats to the casino representatives in another complaint, we had to ban his profile permanently.

This complaint will now be closed.