Vauhdikas Casino - Player’s winnings have been confiscated.

Timeline:

18 July 2026

I made two deposits of €1,000 and €400. I played live baccarat with my own funds only. I did not use any bonuses or promotional offers. I increased my balance to €4,975.

19 July 2026

I cancelled my pending withdrawal of €4,975 and continued playing live baccarat. I increased my balance to €9,980. I then requested a withdrawal of the full amount to the same payment card I had used for my deposits, in accordance with the casino's withdrawal policy.

20 July 2026

I received a congratulatory email from the Club Manager regarding my winnings. Later that same day, my withdrawal was cancelled by the casino without my request. After that, €8,580 was removed from my account with the transaction description "Negative Balance Correction", leaving only €1,400, which matches my original deposits.

I would also like to point out that I have never used a VPN while playing on Vauhdikas Casino. I have only played from my home using my personal mobile phone and my regular internet connection.

Furthermore, I registered and verified my account using OP Bank's online banking identification, which is a strong electronic identification method in Finland. The casino has therefore been able to verify my identity from the beginning.

As far as I am aware, I have not breached the casino's Terms and Conditions. If my withdrawal was cancelled and my winnings removed for any specific reason, I respectfully request a detailed explanation, including the exact rule or provision that was applied in my case.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any emails from the casino explaining the confiscation of your winnings? If so, kindly forward the email to me at veronika.f@casino.guru.
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your reply.

Please find attached the email I received from the casino regarding the confiscation of my winnings.

The casino claims that I accessed my account using a VPN or proxy and confiscated my winnings based on this allegation. I completely deny this claim.

I have only accessed my account using my personal iPhone from my home in Finland, using either my home Wi-Fi or my mobile data connection. I have never used a VPN or proxy service while playing at Vauhdikas Casino.

Regarding your questions:

Yes, I have attached the email I received from the casino explaining the confiscation of my winnings.

I registered and authenticated myself using OP Bank’s online banking identification, which is a strong electronic identification method in Finland. The casino has not requested any additional identity documents or further verification from me.

No. To the best of my knowledge, nobody else in my household has created an account at Vauhdikas Casino or used my account.

I have also asked the casino to provide evidence supporting their allegation that I used a VPN or proxy, including the technical basis for this conclusion. So far, they have not provided any evidence.

Please let me know if you need any further information.

Kind regards, jolle33

Dear jolle33,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Veronika

Dear jolle33,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Vauhdikas Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Vauhdikas Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hello Jolle33,

My name is Robert, and I represent Vauhdikas Casino.

I will personally look into your case to determine what happened. To locate your account, please provide the email address registered with your Vauhdikas Casino account.

Once I have your email address, I'll review your account and get back to you with my findings.

Kind regards,

Robert

Vauhdikas Casino

Hello everyone,

thank you both for your prompt replies.

Dear Robert,

thank you for taking personal ownership of this case. I appreciate your willingness to review the player's account in detail.

Dear jolle33,

thank you for providing the requested information so quickly.

I am pleased to see that both parties are cooperating constructively. I will now await the outcome of the casino's review and hope this matter can be resolved fairly.

Thank you both for your cooperation.