Vauhdikas Casino - Player’s winnings have been confiscated.

Timeline:

18 July 2026

I made two deposits of €1,000 and €400. I played live baccarat with my own funds only. I did not use any bonuses or promotional offers. I increased my balance to €4,975.

19 July 2026

I cancelled my pending withdrawal of €4,975 and continued playing live baccarat. I increased my balance to €9,980. I then requested a withdrawal of the full amount to the same payment card I had used for my deposits, in accordance with the casino's withdrawal policy.

20 July 2026

I received a congratulatory email from the Club Manager regarding my winnings. Later that same day, my withdrawal was cancelled by the casino without my request. After that, €8,580 was removed from my account with the transaction description "Negative Balance Correction", leaving only €1,400, which matches my original deposits.

I would also like to point out that I have never used a VPN while playing on Vauhdikas Casino. I have only played from my home using my personal mobile phone and my regular internet connection.

Furthermore, I registered and verified my account using OP Bank's online banking identification, which is a strong electronic identification method in Finland. The casino has therefore been able to verify my identity from the beginning.

As far as I am aware, I have not breached the casino's Terms and Conditions. If my withdrawal was cancelled and my winnings removed for any specific reason, I respectfully request a detailed explanation, including the exact rule or provision that was applied in my case.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any emails from the casino explaining the confiscation of your winnings? If so, kindly forward the email to me at veronika.f@casino.guru.
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika