The player from Brazil faced an issue with ValideBet Casino that invalidated his winnings on a double bet placed on the Aviator game, claiming the bets were closed at the same minute and second. The player had screenshots to support his case. After reviewing the evidence, including the betting history provided by the casino, it was concluded that there was no proof of winnings, as the records indicated the bets resulted in losses. Without additional supporting documentation or video evidence of the claimed winnings, the complaint was rejected. The player was advised to contact the relevant regulatory authority for further assistance.
VaideBet Casino - Player's winnings have not been credited.
Closed
Our verdict
Insufficient evidence from player
Amount: 2,000 R$
VaideBet Casino
Safety Index 9.8 Very highCase summary
Discussion
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1 year ago
Translation
Good afternoon,
I placed a double bet on the Aviator game, and the betting house closed the bets at precisely the same minute and second, claiming that my winnings are not valid.
I have all the necessary screenshots to prove my case to you.
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1 year ago
Dear Silvamatos206,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me a screenshot of your betting history to check if the bets were deducted from your balance?
Has any of your double bets been accepted by the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
TranslationGood evening
This shows that no winnings were included in the bet I am complaining about.
In fact, the bookmaker claims that my complaint is invalid because I placed several bets on the same day, implying that we players are incapable of knowing when we are being cheated, as this really shows that they are only interested in their winnings and act unfairly.
Here it's clear that it was the same time
That's because the system took a long time to finish playing when I did.
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1 year ago
Correct me if I am wrong, but the screenshot from the casino shows that the game round with the result 79.06 ended at 13:54:38, while your two bets were made at 13:55.
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1 year ago
TranslationGood morning my moves started at 13:54:38
Ending at 13:55
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1 year ago
TranslationThey only show the minutes and not the seconds of the end of the move in the game history, but through the move data they show the minutes and seconds of the start of the move.
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1 year ago
Please request the casino to send you the gaming history from 28 January in Excel format, and then forward it to me at veronika.f@casino.guru. We need to check if the bets were deducted from your account. Thank you for your understanding and cooperation.
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1 year ago
Could you please forward me the original file that the casino sent you? Ideally, forward me the entire email with the attachment from the casino at veronika.f@casino.guru.
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1 year ago
TranslationI hope you can help me as the platform simply ignores my case
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1 year ago
TranslationGood morning, the platform contacted me
I passed on all the documentation again and they asked me for an unlikely recording of the move.
And then they simply said that the date and time I questioned my winnings is not on file.
Then I passed on the file with the moves that the platform itself had sent me before, which contains everything.
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1 year ago
From the PDF file you sent me, the two bets of 8 and 20 BRL resulted in a loss.
Do you have any video evidence which would prove that you were supposed to win these two rounds?
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1 year ago
TranslationGood afternoon
Every time the platform comes up with a different excuse they now claim that the problem was with my internet connection that fluctuated precisely on the only play of my winnings
If that's not evidence I don't know what else to do because the only way we can be heard is by the platform.
A different excuse every time
First they claimed that I made several plays and couldn't tell my winnings apart
Then they didn't have the file for the day and time after the move after they had sent it to me a week before.
Now it was a problem with the internet
If all that isn't proof enough for you
Now you want me to send video where I made the moves who records video playing This is an unreal proof I am proving all this with attached documents if it is not enough for you thank you
It will continue another platform pickaxe in activities unpunished
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1 year ago
Dear Silvamatos206,
Thank you for your patience and for providing all the requested documents.
After reviewing the evidence, including the betting history from the casino, we must conclude that there is no proof that your bets resulted in winnings. The records indicate that your two bets ended in losses, and there is no indication that a payout was due.
Additionally, without video evidence or further supporting documentation proving that you won these bets, we are unable to proceed with your complaint.
We understand that this may not be the outcome you were hoping for, but based on the available information, we must reject your claim. If you believe the casino has acted unfairly, we recommend reaching out to the relevant regulatory authority for further assistance.
Thank you for your understanding.
Best regards,
Veronika
Casino Guru
