V.Vegas Casino - Player’s withdrawal has been delayed.

Good! I am having problems with the accreditation of a withdrawal in this casino... the processing date according to the casino is 11/12/2022. I contact the online chat and there is no coherent response.

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Dear ruizdiazjoana04,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal? Was it on November 12?

Looking forward to hearing from you.

Best regards,

Kristina

Good morning, I requested the withdrawal on 11/08/22 and the process began on 11/12/22.

Thank you very much for your reply, ruizdiazjoana04. Have you made any successful withdrawals before? Could you please advise if you have passed the verification? Have you accumulated your winnings with or without an active bonus?

Dear ruizdiazjoana04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.