The player from Germany has not received a payout of 70 euros to his Paysafecard account, despite successful previous transactions. He has been trying to get a response from V.vegas since July 9, 2026, but has only received generic messages stating the issue is being processed.
V.Vegas Casino - Player's withdrawal has been delayed.
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Current status
Waiting for player to reply
4d 14h 28m 38s
V.Vegas Casino
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
4 days ago
Translation
Hello. I did not receive a payout to my Paysafecard account on July 7, 2026.
I made successful deposits and withdrawals before and after, only the 70 euros are missing!
The payout will be displayed as successful during the process!
Unfortunately, I never received it. If V.vegas had only sent it to a different email address, I would have received an email from Paysafecard.
I have been trying to get a response through various channels since July 9, 2026!
I have not received a reply to my email to this day, and in the live chat it always says: It is being processed by the responsible department and I will then receive an email.
I think they're hoping I'll just forget about it, since the amount isn't very high compared to my usual revenue!
But I find it absolutely unacceptable to simply embezzle 70 euros!
I am requesting help.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals with this payment method before?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
