V.Vegas Casino - Player's withdrawal has been delayed.

I am requesting assistance with a withdrawal of $9,000 from V.Vegas.

My account has been fully verified, and I have provided all requested documentation. There are no outstanding verification requests.

I have contacted V.Vegas support multiple times regarding my withdrawal and have received conflicting information and repeated requests to wait.

Most recently, V.Vegas support specifically told me that my withdrawal requests "may be processed through September 2" and that if they were not processed within that day, I should contact them and they would look into the matter.

I also received a message from VIP support stating that my withdrawal was waiting to be processed by their financial department, followed by another message stating that there was "currently no delay" and that the funds would be transferred to me shortly.

September 2 has now almost passed and I still have not received my winnings.

I am concerned because the casino has given me multiple different explanations for the delay, while continuing to ask me to wait. I have attached screenshots of the conversations showing these statements.

I am asking Casino Guru to intervene and assist me in obtaining my $9,000 withdrawal.

I am not requesting any further delay. I have completed the required verification process and simply want the winnings that are owed to me to be paid.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you selected the same payment method for your withdrawal requests as you previously used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika