V.Vegas Casino - Player's withdrawal has been delayed.

I am requesting assistance with a withdrawal of $9,000 from V.Vegas.

My account has been fully verified, and I have provided all requested documentation. There are no outstanding verification requests.

I have contacted V.Vegas support multiple times regarding my withdrawal and have received conflicting information and repeated requests to wait.

Most recently, V.Vegas support specifically told me that my withdrawal requests "may be processed through September 2" and that if they were not processed within that day, I should contact them and they would look into the matter.

I also received a message from VIP support stating that my withdrawal was waiting to be processed by their financial department, followed by another message stating that there was "currently no delay" and that the funds would be transferred to me shortly.

September 2 has now almost passed and I still have not received my winnings.

I am concerned because the casino has given me multiple different explanations for the delay, while continuing to ask me to wait. I have attached screenshots of the conversations showing these statements.

I am asking Casino Guru to intervene and assist me in obtaining my $9,000 withdrawal.

I am not requesting any further delay. I have completed the required verification process and simply want the winnings that are owed to me to be paid.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you selected the same payment method for your withdrawal requests as you previously used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your response. I have just received a payment of $6,500, and I am now just waiting for the remaining balance of $2,500 to be sent.

I will report back and provide an update if the remaining balance is not received. Thank you again for your response and for looking into this.

Dear Stemac

Can you kindly update on a status?

Regards

Dear Stemac,

Has there been any development with your complaint?

Thank you!

Dear Stemac,

Can you kindly update on a status of your payout?

Regards

Dear Stemac

Please kindly update on your "issue"

Regards

Dear Stemac,

Please let us know if you have received your winnings in the meantime. Thank you for your cooperation.

Issue has been resolved, and I have received the full amount.

Thank you

Dear Veronika

Please do let us know if we may further help in any way.

Regards

Dear Stemac,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru