The player from Argentina had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We advised him to wait for the usual processing time and cooperate with the casino’s KYC checks, and later we asked for an update once the recommended timeframe had passed. The complaint was ultimately marked as resolved by the player, so we closed the case as resolved.
V.Vegas Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: $1,297,511 ARS
V.Vegas Casino
Safety Index 9.8 Very highCase summary
Discussion
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3 weeks ago
Translation
Good afternoon. My complaint is primarily to establish a precedent regarding a situation that, based on what I've observed in various complaints received about Vulkan Vegas casino, will likely leave me waiting for many days to receive my money. Today, July 30, 2026, at 1:23 AM Argentina time, I submitted a withdrawal request for $1,000,000. More than 10 hours after submitting the withdrawal request, I contacted customer service and was told that I must complete the activation registration and that the estimated delay for withdrawal approval is 14 business days. I find it disrespectful that they take that long to deposit money I legally won. And since I've seen many complaints about this casino on this page, I want to prevent them from keeping me in the dark for more than 10 days (like other cases I've read about here).
I hope you will contact me to resolve this situation.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear GuidoSimone,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 weeks ago
TranslationIt's really excessive that it takes 14 days to make a deposit. When you deposit money to play, it's immediate. But to withdraw, 14 days? It really makes the user feel completely distrustful. In other online casinos, it's immediate or at most a couple of hours. I'm not going to wait that long and I will file a formal complaint with the government authorities.
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3 weeks ago
TranslationI need an answer. It's outrageous to have to wait that long.
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3 weeks ago
TranslationIt is also excessive to take 14 days to verify and process a complaint.
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3 weeks ago
TranslationClearly, this is a strategy by Vulkan Casino to delay deposit payments so that users get fed up and end up losing their money. But rest assured, that won't happen in my case. I'm reading countless complaints similar to mine about this casino on this and other sites. It's truly shameful. I've already sent all the required documentation for verification, and they still haven't done anything. I'm also seeing that other users are being asked for the same documentation four or five times, with ridiculous excuses to further delay the process.
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3 weeks ago
TranslationIf I do not receive a satisfactory response today, I will be forced to contact the Curaçao Gaming Authority (CGA) to file a formal complaint for wrongful withholding of winnings.
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3 weeks ago
Hello, GuidoSimone
Congrats on your win!
Please let us know if your account is verified?
Thank you in advance!
Regards
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3 weeks ago
TranslationI've already sent all the documentation, and they're taking a long time to verify it. All the documentation I sent is as follows:
- Proof of Identity: Front and back of my National Identity Document
- Selfie with ID: Selfie of my face holding my National Identity Document.
- Proof of Address: A utility bill that clearly shows my personal address.
- Proof of Payment: AstroPay account where my personal information is displayed
- Source of Wealth: Payslip that justifies employment income.
All the information sent is exactly the same as that declared in my Vulkan account.
I would appreciate it if you could expedite the verification process and subsequent deposit of the requested withdrawals. I would also appreciate it if you did not request any additional documentation beyond what I have already submitted, as it is correct and compliant. I do not want to have to resubmit everything, as I have read has happened to many other users.
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3 weeks ago
TranslationI'm still waiting for a coherent response. There are too many complaints about you as a casino on this page. Verification delays. Delays in withdrawal payments. People reporting their balances disappearing. Account closures without justification. As I've said in previous messages, I'm not going to wait 14 days for my money. And if you're hoping to drag this out and make me spend my balance, I've already told you that's not going to happen. I have a formal complaint prepared to file with the CGA if you don't deposit my legally won money by tomorrow at the latest.
I await your response.
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3 weeks ago
Dear GuidoSimone
All the withdrawals are approved according to T&Cs of the casino. The terms are accessible at any time for your convenience. If any of the terms are breached - please kindly point out, and we will punish the responsible dept.
Kind regards
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3 weeks ago
TranslationThe customer service information on their website keeps changing. I've spoken to five different operators, and they all say something different. They've told me the deposit will take 7 days, 2 days, and 14 days. There's no consistent answer. On the same website, in the FAQ section, it says that under NO CIRCUMSTANCES can it take more than 2 business days. But the terms and conditions say something completely different. It's misleading information.
I DEMAND IMMEDIATELY THAT MY ACCOUNT BE VERIFIED AND THAT THE MONEY I LEGALLY EARNED BE DEPOSITED.
I reserve the right to file a complaint for improper withholding of profits.
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1 week ago
Dear GuidoSimone,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear GuidoSimone,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Jean
