The player from Germany requested a withdrawal 2 months ago, on May 10th, and has not yet received the funds. He is fully verified but the casino is not adhering to its own withdrawal speed limits.
V.Vegas Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 19h 42m 54s
V.Vegas Casino
Safety Index 9.8 Very highCase summary
Discussion
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2 days ago
Translation
I've been waiting for my withdrawals since May 10th. They're not adhering to their own withdrawal speed limits. I'm fully verified.
Automatic translation:
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18 hours ago
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18 hours ago
Dear jakobh,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Do I understand correctly that you have pending withdrawal requests that have not been processed yet?
- Have you made any successful withdrawals from your account previously?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
