The player from Germany reports that winnings from games are not credited to his account, with an issue occurring again where a win of 124 euros is missing. He provides evidence through a screenshot, showing a negative balance on his account despite the winnings.
V.Vegas Casino - Player's winnings are being confiscated.
Opened
Current status
Waiting for player to reply
6d 11h 24m 13s
V.Vegas Casino
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
2 days ago
Translation
Dear Sir/Madam, I have noticed several times that winnings from games are sometimes not credited to my account. Until now, I haven't reported it because it was always small amounts, around 6-7 euros. This time, however, it's 124 euros. I managed to take a screenshot of the winnings. You can see how I won and that my balance went down to minus 111 euros, which is impossible. The winnings were then deducted from the negative balance on my account.
Automatic translation:
Public
Public
12 hours ago
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Public
Public
12 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Can you see the winning bet of €124.60 recorded in your gaming history? If so, please send me a screenshot showing this bet, as well as the result of the previous and subsequent bets.
- Did you stop playing after you noticed the bug in the game?
- What is the current balance in your account?
- Have you contacted customer support to ask about your negative balance? If so, what response did you receive?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
