V.Vegas Casino - Player’s struggling to withdraw their winnings.

Hello, I won the volcano vegas, I put it on the withdrawal, they didn’t come, I wrote to the support chat, they say to withdraw, I have to replenish 10,800 rubles and then the conclusion will be available to me how to solve this problem

Dear kulmanovaozoda451,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

• Specify the exact URL of the casino website.
• Forward any relevant communication to petronela.k@casino.guru.
• Were your winnings accumulated with or without an active bonus?

Do I understand correctly that you are experiencing difficulties withdrawing your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

https://vulkan-vegas777.xyz/

Additional comments from the player:

"This site asks to pay another 10,800 rubles to withdraw money"

Please forward any relevant communication between you and the casino to petronela.k@casino.guru. Thank you.

Dear Petronela, kulmanovaozoda451

We are so sorry, but https://vulkan-vegas777.xyz is not an official VulkanVegas website.

Our legals are undertaking actions in order to ban the domain.

Dear kulmanovaozoda451, we strongly advise checking the validity of the license in the footer of the website, certificates, game content etc. in order to avoid fake/non-licensed casinos.

Moreover, VulkanVegas does not accept players from Russia.

Sorry we could not help you.

Best regards

Thank you very much, Vulkan Vegas Casino team, for the clarification.

Dear kulmanovaozoda451,

I'm afraid we can't help you. We strongly advise against paying any processing fees. As the casino that you registered your account with is not legit hence, not in our database, we are not in a position to negotiate.

Please let me know if there's anything else we could try to help you with, otherwise, I will be forced to reject your case.

Dear kulmanovaozoda451,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.