V.Vegas Casino

Public

Urbanoo666

Bronze

Germany

Public

2 days ago

Original

Translation

Hello, I have a problem with KYC verification with V.vegas casino. After sending them all the documents, they still ask for the same document. After talking to the chat on the website, I did not receive any help. What can I do? It comes down to the same thing, i.e. sending the same document they ask for and it has already been approved many times. Can you help me with this?

Automatic translation:

Public

Tomas

Complaint Specialist

Public

yesterday

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public

Tomas

Complaint Specialist

Public

yesterday

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with V.Vegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

Is your player's account accessible to you? Can you log in?
Did you achieve your current balance with the help of a bonus?
Which document does the casino keep requesting from you? Which document have you submitted and in which format?
Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Waiting for approval

Urbanoo666

Bronze

Germany

Waiting for approval

yesterday