V.Vegas Casino - Player's deposit is delayed.

Hi guru hope you are fine, yesterday i deposited some funds on my casino wallet to receive some bonuses but money didn't make it to my casino wallet. After wating for some hours I contacted my bank branch to know what could be the reason, there they told me money was successful transferred to the receiver. And because it was p2p transaction the said it's better to contact website provider and the receiver for faster solution.

I contacted casino on support tab didn't get much help and for the receiver I don't have his contacted details apart from his payment id address.

So I was hoping if you could help me get any result regards my issue please.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the transaction and its status as it appears in the deposit history in your player's account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Bolbam

Was your issue resolved?

Kind regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bolbam,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas