HomeComplaintsV.Vegas Casino - Player’s account is closed.

V.Vegas Casino - Player’s account is closed.

Closed
Our verdict

Unjustified complaint

Amount: €100

V.Vegas Casino
Safety Index 9.8 Very high

Case summary

The player from Slovakia reports that their account is blocked despite having passed the KYC process and being fully verified. However, the casino has provided evidence showing that the player abused the bonus by postponing game rounds. Based on this evidence, the complaint was rejected as unjustified.

Discussion
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sebek
Bronze
sk
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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admin
Veronika
Complaint Resolution Center Deputy Team Lead
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
bronze
sebek
Bronze
sk
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Veronika
Complaint Resolution Center Deputy Team Lead
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
bronze
sebek
Bronze
sk
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
V.Vegas Casino
Casino representative
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Veronika
Complaint Resolution Center Deputy Team Lead
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
bronze
sebek
Bronze
sk
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
V.Vegas Casino
Casino representative
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
X
admin
Veronika
Complaint Resolution Center Deputy Team Lead
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

V.Vegas Casino - Player’s account is closed.
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