V.Vegas Casino - Player’s account has been restricted.

It all started when I registered where I was not allowed to leave the last name form blank, while in fact I only have the first name which is SINHAJI, then I contacted LIVECHAT to ask for a solution and they told me to fill in the last name with my first name (First name SINHAJI and Last name SINHAJI), after that I made a deposit using the QRIS method using a bank account in my own name (proof attached), but they accused me of making a mistake because I used an account in the name of someone else / my partner, then I denied it by including accurate evidence and after they lost the argument then suddenly they accused me of making a mistake because my account name is SINHAJI SINHAJI, while my name is only SINHAJI and then I explained to them that this happened because I followed the instructions from LIVECHAT. Then why am I the one being blamed here.

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Dear Radja999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please attach a link to the casino in question?

Meanwhile, please check our Fair Gambling Codex for Players:

Payments For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Attila

https://v484.vegas/en

I can confirm that I use a bank account in my own name to make deposits and withdrawals, I have attached proof in the form of a bank account statement and several other evidence.

Thank you for your reply and for providing the additional information.

To better understand your situation, could you please forward documents that confirm your identity and show that your legal name consists of only a single name? For example, this could be a national ID card, passport, birth certificate, or any other official document showing your full legal name.

Additionally, please include any communication you had with the casino's support team regarding their instruction to enter your first name in both the first name and last name fields during registration.

You can send the documents and communication to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Since the beginning of my followers' VulkanVegas withdrawals in terms of KYC verification, After struggling for days in completing KYC verification then on 11/06/2026 I started withdrawing funds again and the status changed from PENDING to IN PROGRESS and I was asked to wait 2 working days, but I was very disappointed when today on 17/06/2026 I received a notification that my account was finally canceled due to the payment process, but I think the reason is unfair because the payment system is entirely the responsibility of VulkanVegas and most importantly I have filled in the bank details correctly and completely so the reason for the rejection is very irrelevant, especially since I have been waiting for the funds for 6 days and in the end it was rejected, I suspect that VulkanVegas has committed a criminal act of fraud because it asks to withdraw funds from members who do not ask for any bonuses at all and always small requests without reasonable reasons

Dear Radja999,

Thank you for the update.

Please address the questions and requests from my previous message so that we can continue investigating your complaint.

Best regards,

Attila

Dear Radja999,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Radja999,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from V.Vegas Casino to join this conversation and assist in addressing the complaint.

Dear V.Vegas Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Greetings,

The player was unlocked long ago - 09.06.2026 10:10:12 (UTC) 

Kind regards

Dear V.Vegas Casino,

Thank you for your response.

Could you please confirm whether the player passed the verification and is ready to withdraw their funds?

I look forward to your response.

Dear Stefan,

Yes, confirmed.

Regards

Dear Radja999,

Could you please request the withdrawal and let us know once you have received the funds from the casino?

I look forward to your response.

Dear Radja999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They kept cancelling every withdrawal request I made without explaining why; this went on for about a week, and in the end, I placed a bet and lost. What I keep asking myself is: WHY WERE MY WITHDRAWALS ALWAYS CANCELLED WHEN I HAD ALREADY COMPLETED FULL KYC VERIFICATION?, I once had a withdrawal delayed by two or three days, only for the site to ultimately cancel it—even though their terms and conditions state a maximum processing time of two days. I had expected to receive the funds on the third day, but instead, the transaction was cancelled without a clear reason.

I accept my defeat, but I cannot accept the fact that I lost because the fund withdrawal was never approved.

Dear Radja999,

I hope you are doing well.

Thank you for the update regarding your case.

I am very sorry to hear that you lost the funds while the withdrawal was still being processed. Unfortunately, as the funds are no longer available in your account, we are unable to assist in recovering or restoring them.

For this reason, we will now proceed with rejecting your complaint.

Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always strive to help players resolve their issues whenever possible.

Please remember that you are always welcome to contact us again if you encounter any problems with this or any other casino in the future. Whether you have a question, concern, or a new issue that requires investigation, our team will be happy to assist you.

Kind regards,

Stefan

Casino.Guru