V.Vegas Casino - Player’s account has been closed.

I have been a loyal customer of yours for years. You know me. I'm a single mother and I played regularly - most of the time with my own cash, not even using bonuses. Then I have my biggest ever win and suddenly you're throwing scandalous accusations at me - claiming I was sharing my laptop with random strangers? I moved home recently and have been temporarily staying with my mother while I wait for my own home to be finished. I used her WiFi. And yes, occasionally I used the WiFi in the library two minutes down the road when it got noisy. I told you all of this. I had promised my mother and my kids we were all going on holiday together - my treat, with my winnings. You took that from us. I have never in my life had a single thing said against my character. I don't even have a parking ticket to my name. And you did this to me and my children.

On the 27th I have a meeting with Free Legal Aid. I have also contacted the Single Parents Association of Ireland - both to seek their support and to ask them to warn their members to stay well clear of you. In my experience, you only rob customers when they win big and then invent reasons to justify it.

You robbed the wrong mother. I will post about this every single day. Everywhere. This is NOT over

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Dear playerlucky993,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Vulkan Vegas Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate? Has the casino accused you of using multiple accounts?

Thank you in advance for your response.

Best regards,

Attila

Dear playerlucky993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They are accusing me that I was sharing my laptop with random strangers. As I have told you, I have been temporarily staying with my mother while I wait for my own home to be finished. I used her wifi. I'm not accused of using multiple accounts but they are accusing me of abusing their bonuses which is nonsense because I use my own money without bonus sometimes. I won something big and they don't want to give out the money then start accusing me of things just to keep my winnings away

Dear playerlucky993,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Here are the screenshots of our conversation, they are really heartless. Not even giving me a reason, they just said that it's final

Thank you for your response. Could you please send me a link or a screenshot of the bonus you activated and played with? Additionally, is there any chance that someone from your household or using the same IP also created an account at this casino?

I look forward to your reply.