V.Vegas Casino - Player’s account has been closed, and funds confiscated.

Hello. I opened an account at the casino, logged into my account, entered my details and chose a country, it was on the list. I didn't play for long and almost didn't win anything. I ordered some of the funds and sent the documents by mail, and also uploaded them to the website. I was told to wait up to two days. On the third day my account was blocked. The operator in the chat said that the account was blocked and the funds were confiscated, from this balance there is almost all my deposit. I was told that I registered from a country prohibited by the rules. Then I explained the situation that the account had a country on the list and that's why I made a deposit. I saw their high rating with you and didn't even think that such problems could arise. I think depriving a person of their own funds is, to put it mildly, not honest. I have kept the correspondence with them, as well as the letter that I received in the mail. I asked to return my deposit, but they didn't want to hear from me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

• When exactly did you register at the casino?
• Have you filled out your profile with the correct personal information, including your country of residence?
• Could you please confirm that you have not used a VPN or other IP masking software to register into the casino?
• Could you please confirm your country of residence?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your response.

Best regards

Attila