V.Vegas Casino - Player’s account has been blocked.

I had 45,000 PLN(mayby 10000 euros) in my account and it was verified. Until now, withdrawals were available. A week ago, I was asked to send a selfie from the website, and I sent it. Today, my account is blocked. I received a complaint with a maximum withdrawal amount of approximately 950 euros, and also 10,000 euros.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the full KYC verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• Has the casino confiscated your balance, or have they only lowered the rate for processing your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila