V.Vegas Casino - Player is struggling with payout delay and account issues.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you previously reported any gambling-related concerns to V.Vegas Casino?
• Do I understand correctly that your account has been funded through a third-party payment?
• Did the casino provide the €500 bonus as a replacement for the missing €500 withdrawal?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your reply. I have checked the Terms and Conditions , and this is what I found:

8.3.

The Company does not accept 3rd party deposits, i.e. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name and ensure that your payment requisites are used for the deposits exceptionally to your own account. You agree not to use the payment details of third parties for the withdrawal of funds, as well as not to provide your payment details for the withdrawal of funds from third party accounts. If we discover during our security checks a violation of this clause, all winnings at the Website will be forfeited and sent back to the Company, and the accounts will be blocked.

Furthermore, please check our Fair Gambling Codex for Players :

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

I have reviewed the information you provided. While I understand your point that the disputed winnings may have originated from a different deposit, this does not change the main issue here: the account was funded using a payment method belonging to a third party.

For this reason, we are unfortunately not in a position to challenge V.Vegas’ decision regarding the disputed funds. While I understand your concerns about the €500 offer and the conditions that were later attached to it, this does not change the underlying issue with the payment method.

For the future, we recommend using payment methods registered in your own name when making deposits or withdrawals at online casinos, as this can help avoid similar issues.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards

Attila