The player from Germany is facing a dispute with Vulkan Vegas regarding two withdrawals of €500 that are marked as paid out but are not received. Despite reporting the issue and requesting proof of payment, the casino fails to provide adequate evidence or address the connection between the missing funds and a prior deposit. Additionally, the player's account has been blocked after raising concerns, and they demand the unconditional payment of the winnings or complete proof of the transaction.
V.Vegas Casino - Player is struggling with payout delay and account issues.
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Waiting for Casino Guru to reply
6d 19h 54m 53s
V.Vegas Casino
Safety Index 9.8 Very highCase summary
Discussion
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14 hours ago
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14 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you previously reported any gambling-related concerns to V.Vegas Casino?
- Do I understand correctly that your account has been funded through a third-party payment?
- Did the casino provide the €500 bonus as a replacement for the missing €500 withdrawal?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
