Uwin33 Casino - Player’s withdrawal is delayed again.

Played here a long time , deposit everyday around 1-3 k , loss around 5-8k per month , today got lucky win around 20k but still at loss compare to all time betting record at this casino , depoait 1000 , then withdraw 4k no problem , then withdraw another 7k they hold for 1 hour saying need to check by relevant department , then they release it , then i win more withdraw 2k no problem , then win again withdraw 2k again also no problem , then win again withdraw 4k now they hold it for so long same reason need to check by relevent department , please note that in the past week ,i have deposited around 6-7 time a day around 8-10 k and loss all , i depoait a lot everyday usually loss all only today win 20k , now they hold it with ni good reason . If u win around 2-3 time ur depoait no problem they pay , if u win around 5-10 time ur usual deposit be prepare to get scam , i have all betting record , deposit , withdrawal record , all their bankin info all proof i have saved . I will post it all on every social media when they block my account or if they dont pay out tomorrow . I will update if they pay and if they dont . For now dont play here , if u got lucky and win big they will hold it all.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Amarrr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru