UpSpinz Casino - Player's account has been closed only temporarily.

I am a gambling addict and have been doing fine for 7 mths now

But today i had a relapse and Upspinz have been notified of my condition but they only close the account for 90 days instead of a permanent closure as requested. I lost 8500dkk today and they are still telling me they can only close the account for 90 days. They did not respond to my request for refund

Help

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the self-exclusion requests that you sent to the casino, along with the casino's responses, at veronika.f@casino.guru? Kindly send me the full, uncropped, original emails, not just screenshots.
• Was your account self-excluded for a single 90-day period, or did you repeatedly activate 90-day self-exclusion at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika