UPlus Casino - Player's withdrawal is delayed.

I've been waiting for my payment for almost a month, and every time I contact support, the same thing happens. I've attached a screenshot. At first, I contacted them every day, but now I do it less often. Each time, they ask me to wait, but they don't specify a timeframe or provide any additional information. I don't recommend playing at this casino.

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Dear mih0,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina