UP-X Casino - Player complains about an unauthorized deposit.

Buenos días,

El Domingo 21 de Noviembre a las 8:10 a.m. consta en mi tarjeta visa un cargo por importe de 28,44 € con código 632056.

Todo apunta a que el cargo fue emitido por UP-X (Comercio EU_MA_PAY005 KYIV UKR).

Creo que puede tratarse de un error ya que no sé a que puede corresponder ¿Me pueden facilitar algún dato que ayude a averiguar cual es la procedencia de ese cargo?

Necesitamos una respuesta lo antes posible.

Dear MSERRANO,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward payment receipt showing the unauthorized transaction? My email address is [email protected].

Were the funds deducted from your bank account and credited to your casino account? Have you ever deposited funds into your casino account willingly in the past? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi MSERRANO,

Were the funds deducted from your bank account and credited to your casino account?

Dear MSERRANO,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.