Mix4Bet Casino - Player's withdrawal request is denied, account balance decreased.

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Dear Jungle9,

Thank you very much for submitting your complaint.

To better understand the situation, could you please clarify the following:

• Did you complete KYC verification?
• Why were you using a VPN while playing?
• What games did you play when you accumulated the $10,000.13 balance?
• Did you use any bonuses while playing?

Thank you very much for your cooperation.

Karla M.

Thanks for the response... KYC are never requested by these Pay ID casinos.

I leave KYC on for access to all games. I've won 27k... 50k... and a few more decent wins with casinos like UFC 9 and BSB007 playing the same way that I have depositing thousands and thousands and they have all ehonoured the wins and paid every last cent within hours. No problems.

I played I'm pretty sure Yellow Bricks game ZHAO CAI PAO and it was a straight $77 cash deposit with no bonuses.

I have more screenshots of the chat that shows and proves there rip job and how they went from 10,000.00 to paying only 1400. While I was on chat waiting for there response they came back with 1400 is all I can withdraw and when I asked what happened to lthe 10k? They replied- u just played it down?? I was on chat the whole time and did not play a single thing since withdrawing 10k that was rejected. Then next transaction was me withdrawing 1400 while i had the chance to withdraw something at least... and to prove how guilty they are of this i logged on took screen shot of last transactions but when I went into bet history they have cleared my bet history as it would not have shown what they claimed the playing down from 10k to 1400 that they decide was all I could withdraw from my 10k win..plus if u wannt I can send the chat where I'm requesting they do the right thing and honour my win.. so from saying it was a location prob which they obviously no longer seen as a problem as they agreed to pay the win but amongst themselves decided 1400 was all I was going to get.. ans when I questioned why 1400 and what happened to my t 10k the bastards mockingly lied that i played it down and as u could see in chat I'm chatting to them the whole ltime! No way it's even possible that I played 8600 in between co nstant chat and waiting on them for a response... I will try attach more screen shots to show u how badly and bluntly they just refused to pay the win. Hence why my entire bet history is deleted... to cover up there clsim that I played it down. The chat clearly shows there actions. Every chat response after they made that claim are kisses and love hearts... they just blew it right off...

Last 2 transactions... 10k rejected then the 1400 they allowed. And the cleared bet history cos it wouldn't show what they claimed that I played itv down...

More of the chat

And more...

And more...

My apologies for how I'm sending these. Only way that I can get it through... couldn't not send all in one go.

I.just found a clearer chat script when the MANANGER clearly intervenes with his or her plot to take my winnings from me...

He jumps in stating I'm still on the game and my response shows I've no idea what he's on about...

Thought that might help...

Dear Jungle9,

Thank you very much for your cooperation and for providing all the supporting evidence.

Unfortunately, we have reached a point where we are unable to move forward with your complaint. We have previously made numerous attempts to contact the casino regarding other complaints, but the casino has consistently failed to cooperate with our efforts to resolve disputes.

Without the casino's cooperation, we are unable to obtain the gameplay and transaction records needed to establish what happened to your missing winnings.

Regrettably, we are therefore forced to close your complaint as unresolved. This will negatively affect the casino's safety rating on our website.

I understand that this is not a satisfactory outcome, especially considering the significant amount of money involved. However, unresolved complaints may encourage the casino to reconsider its approach in the future.

Normally, I would recommend contacting the relevant gambling authority. Unfortunately, as this casino does not hold a valid gambling licence, there is no licensing authority I can refer you to.

Please understand that closing your complaint as unresolved does not mean we consider the casino's actions justified. It simply means that we cannot investigate the matter further without its cooperation.

If the casino decides to cooperate in the future, the complaint can be reopened, and you will be notified.

I sincerely wish I could have been of more help. I would also recommend checking casino reviews on our website before registering with a gambling establishment in the future.

Thank you for your understanding.

Karla M.