88 Casino - Player's withdrawal is delayed.

Withdrawel taking way too long. At first it was verification which took two wks for them to do it’s now all sorted and was told 36hrs after verification but that as long passed. It’s now finance department is busy to yes it’s processing still live customer support keep saying they passed it on to the finance department. I feel I’m going nowhere with them it’s been 15/16 business days I need some help many thanks sara

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What is the current status of the withdrawal in your casino account? Please upload a screenshot of your withdrawal history showing the amount, request date, and status.
• Have you previously made any successful withdrawals from this casino?
• Which payment method did you select for the withdrawal?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate the disputed winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika