Mxn777 Casino - Player’s withdrawal is delayed and rejected.

Like any other day, I made a deposit of 100 pesos. For the deposit, I received a bonus of 20 pesos and another of 25. My deposit was reflected in my account, and I started playing. After approximately 2.5 hours, seeing that I had met the bonus requirements, I decided to make a withdrawal. After a few minutes, I received a message stating that my withdrawal request was rejected due to irregularities and arbitrage. At that point, I contacted the casino's customer service, and they told me the same thing. I want to emphasize that I had already made two withdrawals a few days prior. I am attaching screenshots.

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Dear AlexSmith87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that you have passed the KYC verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Please post a screenshot or provide a link to the bonus that you received.
• Could you please clarify how much of your winnings were confiscated?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Good afternoon, of course...

1. They do not require KYC verification

2. Slot machine provider YB

3,798 and they only left the deposit I had made of $100

Thank you very much for your reply, AlexSmith87.

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance