Player's withdrawal is delayed and blocked.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please note gambling tax is paid by operators when paying out the winnings in legitimate online casinos. We would recommend that you don't make extra payments to the casino at this time. If you are accused of breaching rules and the solution is to make deposits to remedy those mistakes, that is a sign of fraudulent behavior.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you achieved your winnings with the help of a bonus?
• Could you please explain in more detail the role of the third party in this situation? Please note that the chat transcript wasn't included.
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I wrote to you on gmail.

Thanks for your reply.

Please note that repeated requested deposits from a website are signs of a scam. Legitimate online casinos will ask for a minimum deposit to verify your payment method at most. Our recommendation is to cease contact and not make any more deposits.

You can find more information about such practices here: https://casino.guru/guide/scam-casinos-warning

Kindly send evidence that the website requested multiple deposits from you to my email at [email protected]

Thanks in advance for your cooperation.

I wrote

Hello, is there any news on the investigation?

I'm getting a letter from you, but I'm not getting any questions or answers. What happened, are there any problems?

Dear CasinoGuru Team /Tomas,

I submitted all requested info for my Prof Casino complaint (withdrawal ID 3119, €1300, tax op.5038) over 5 days ago. Initial discussion was positive, but now 130 hours of complete silence – no questions, no updates, no casino response.

This delay is unacceptable. Tax was paid by coordinator Daria Andreeva, proofs attached again. Prof Casino continues stalling with "third party" excuse.

Please escalate immediately to the highest level (e.g., Petronela Kontos or supervisor) and force Prof Casino reply within 24h. If no action, I'll reopen with AskGamblers and publicize on Trustpilot/Reddit.

Urgent – need resolution this week.

Lukas

Thanks for your patience and for the information provided.

I apologize for any misunderstanding.

If you were to deposit using a third-party deposit into a legitimate online casino, your account would be blocked, and funds most likely confiscated. I recommend you never deposit into an online casino using a payment method belonging to someone else, because it's universally prohibited. Online casinos are prohibited from paying winnings originating from a third-party deposit.

In your case, however, the website overlooked the issue entirely, and their solution was to simply request another deposit from you.

This is unheard of behaviour in legitimate online casinos. As explained in our article, requesting a deposit for the purpose of paying taxes is nonsensical. Tax is paid by the operator in some jurisdictions without involvement of the player, or by the player directly to the tax office in your jurisdiction. It's never transferred from the player to the casino.

Sadly, our role will not further beyond educating you about the practices of scam websites, as any efforts in recovering winnings or deposits won't be possible.

I recommend you contact law enforcement and report the website as a scam as the next step, and cease contact with the website as well.