The player from Texas attempts to withdraw her winnings, but after three days, the transaction fails and she is informed she may have to forfeit her money, with a possibility of her account being locked. Despite reaching out for assistance, she receives no help.
Go Go Gold Casino - Player’s withdrawal has been failed.
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Current status
Waiting for Casino Guru to reply
2d 16h 55m 1s
Go Go Gold Casino
Safety Index:Very lowCase summary
Discussion
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6 days ago
I had tried to redeem my winnings and it has took 3 days and now it says failed and it says i have To forfeit my money and my account may be locked. I’ve tried to reach out to them with absolutely no help at all.
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5 days ago
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5 days ago
Dear Maddykay,
Thank you very much for submitting your complaint.
I’m sorry to hear about the issue with your withdrawal and the message about forfeiting your winnings, I understand how concerning this must be.
Thank you for your patience. We have identified the casino you are referring to, however, we will need a bit more time to fully review it and add it to our database so we can proceed properly with your case.
In the meantime, I would kindly ask you to provide a few additional details to help us better understand the situation:
- On what date did you request the withdrawal, and when did it change to "failed"?
- Did the casino provide any specific explanation for the failed withdrawal or forfeiture request?
- Have you completed the KYC verification? If yes, was it fully approved?
- Could you also provide your communication with the casino support?
If it is more convenient for you, you can also forward all relevant documents and communication directly to petronela.k@casino.guru, and we will review everything carefully.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
