Reel Raven Casino - Player's winnings have been confiscated.

I would like to file a complaint against Reel Raven Casino.

I deposited around 400 EUR in two separate deposits (although I was charged more because of fees). After playing normally and legitimately, I managed to increase my balance to around 1,960 EUR.

At no point did I do anything irregular. I did not use any bonus of any kind. I simply deposited money, played normally, won, and then tried to withdraw my balance.

The problem started when I requested my withdrawal. Even though my account was supposedly already verified, the casino kept cancelling my withdrawals over and over again, each time asking for more documents or additional checks. I always uploaded every document they requested through their website and complied with all verification requests.

This went on for days and honestly felt like stalling tactics designed to avoid paying me.

Most of my complaints and communications with the casino were made through their private live chat system, to which I no longer have access. The whole situation became extremely frustrating and at times even humiliating due to the constant requests, delays and contradictory responses.

Finally, I received an email from the casino informing me that they had confiscated 1,660 EUR from my balance, leaving only 300 EUR in my account. They justified this decision with vague accusations and generic terms and conditions, but they never provided any actual evidence of wrongdoing.

I strongly deny having used fraud, bonus abuse, fake documents, collusion, or any unlawful activity. I only played normally as any regular customer would.

What makes this situation even more concerning is that the casino allowed me to continue playing and betting normally during the entire process, while at the same time delaying withdrawals and eventually confiscating almost all of my winnings.

At this moment, I am still trying to withdraw the remaining 300 EUR.

I honestly feel devastated and helpless about this situation. This is a significant amount of money for me, and I truly feel like I have been scammed after trusting this casino with my deposits and my time. I respectfully ask for your help and intervention because I do not know what else I can do to recover my money.

I am requesting your assistance because I believe this confiscation is unfair, abusive, and completely unsupported by real evidence.

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Dear Spanoulis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Do I understand correctly that you still have access to your account?
• Could you please advise how long you were a player at the casino and when exactly your winnings were confiscated?
• Is there an email from the casino confirming the amount of winnings confiscated? Please post a screenshot or forward it to jean.s@casino.guru.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean