Go Go Gold Casino - Player's refund request has been ignored.

Gogogoldwin said if I wrote a refund letter, copied word for word from what they said to write they would refund me 5000$

then they ghosted me.

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Dear Missyann,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino regarding the refund process.

In order to assist you further, could you please clarify the following details:

• Do you have access to your account?
• Can you provide details about why there is a need for a refund in the first place?
• Have you attempted to contact Gogogoldwin again after they initially ghosted you?
• Are there any other relevant communications or evidence that you could share regarding this issue?

Your cooperation in providing these details will help us investigate and work towards a resolution.

If you have any relevant communication that you would like to forward, please feel free to send it to jean.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Jean

I emailed you

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.