The player from Mexico faces an unjustified account blocking by A7X.mx casino, which withholds his legitimate prize of $10,000 MXN. Despite submitting KYC documents and successfully processing a previous withdrawal of $200 MXN, the casino cites 'unusual activity' without providing evidence or a solution.
A7X.com Casino - Player's account is blocked, withholding winnings.
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A7X.com Casino
Safety Index 6.8 Fresh casinoCase summary
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1 week ago
Translation
Hello Casino Guru team. I am filing this complaint against A7X.mx casino (operated under the same network and license as Afun Mexico / Cometa Systems) for the unjustified blocking of my user account and the withholding of a legitimate prize of $10,000 MXN.
On August 3, 2026, I opened my account on the platform using my real information (matching my official ID). I then made an initial deposit of $200 MXN via SPEI transfer to the casino's business name: COMETA SYSTEMS (RFC: CSY211112AH9).
I have already submitted all my identity documents (KYC) for verification, but support refuses to respond or offer a solution. I have official CEP receipts issued by the Bank of Mexico (Banxico) that demonstrate the complete traceability and legality of my deposits and withdrawals. The "unusual activity" claim is baseless and is merely a pretext for not paying out a substantial prize I earned fairly. I request your intervention so that the casino conducts a manual review and releases my legitimate funds.
Hours later, I requested a partial withdrawal of $200 MXN, which the casino successfully processed to my personal bank account. This demonstrates that the casino implicitly validated my identity, my payment method, and the origin of the funds, allowing me to continue playing with the remaining balance of $28 MXN.
With that remaining balance, I won a legitimate prize on a slot machine game worth $10,000 MXN. When I tried to withdraw this winnings, the casino's automated system immediately blocked my access. I contacted live support, and they simply sent me a pre-written response citing "anomalies" and "security risk management measures," without offering any evidence, without giving me the right to reply, and closing off all other human communication channels.
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with A7X.com
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your $28 MXN winnings? (slots, live games, betting on sports)
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
TranslationHello, Tomás.
Thank you very much for your follow-up.
I'll explain in detail and chronologically how the events unfolded, the games played, and the conditions under which I won the prize: How long was I a player, and when was my account blocked? I found the website A7X.com through a link in a Facebook group, as I was losing money at another casino and decided to try this option. I registered my account on August 3, 2026, around 3:00 AM and made my initial deposit of $200 MXN. I played throughout the night and, after winning, decided to go to sleep around 5:30 AM. The account was completely blocked at 11:00 AM that same day, immediately after I won the jackpot and tried to withdraw it. I was only a user of the platform for a few hours.
What games did you play to accumulate winnings? During the early morning hours, I mainly played the Fortune Garuda slot machine, as well as other games. I accumulated a balance of approximately $450 MXN from my winnings. At 5:30 AM, I tried to withdraw that money, but the withdrawal button was locked. Upon checking the system, I realized that I had been assigned an automatic welcome bonus of $40 MXN with a wagering requirement of almost $820 MXN. Since the button was locked and I couldn't withdraw, I continued playing in the morning to try to meet the requirements, but I ended up losing almost everything I had won, reducing my balance to approximately $228 MXN. Since the system had already unlocked the withdrawal option by that time (which shows that I had met the wagering requirement), I decided to request a partial withdrawal of $200 MXN to at least recover my initial deposit. The casino processed my $200 MXN withdrawal without any issues, and I successfully received it in my bank account via SPEI, under the name of their commercial operator (Cometa Systems). After that successful withdrawal, I was left with approximately $20 MXN in my casino account balance. This amount was augmented by bonuses that the platform automatically awards for level increases, which only had a 1x rollover requirement. With this real money balance, I started playing the Plinko Bonus Mania slot (developed by KA Gaming). I began winning in that game until I reached approximately $228 MXN in winnings, when suddenly the machine lined up the "777" symbols on every reel, and the game began to completely fill the high paylines. That's when I won the $10,000 MXN jackpot. I was so excited I couldn't believe it and tried to process the withdrawal immediately, but at that moment, the casino froze my account completely.
Communication with the casino: There is no justification from them. I have attached screenshots where their live chat ( a7xcsp.com ) gives me an automated response from a bot citing "risk management" and "unusual activity." It is clear that the system unfairly blocked me as soon as I won a large prize fairly, playing on a legitimate KA Gaming slot machine, having previously verified my bank account with a successful withdrawal of $200 MXN and fulfilling all the system's conditions.
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4 days ago
TranslationGood afternoon, I received this message from afun, I don't know if it will be of any use to you, it contains an email address, sorry again for the inconvenience
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6 hours ago
Thanks for the detailed explanation.
From our perspective, Afun and A7X are distinct online casinos, despite having a similar layout. We believe that contacting support at one casino won't help you resolve issues on an account at another casino.
- Did you receive any recent update regarding the status of your account and payout from the relevant department?
Please let me know.
