Jovobet Casino - Player's account has been closed and withdrawal delayed.

Hi, yesterday I registered and deposited funds at this casino to try my luck... I won and withdrew after playing a lot, but it turns out I still haven't received my withdrawal, and today I tried to log into my gaming account and it was blocked, I can't access it.

I contacted support and they didn't give me a solution. Please help me so this doesn't happen to anyone else.

Please, I need to recover my withdrawal amount

From $91,000 Chilean pesos

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Dear Lucecita,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and blocked account.

To better understand the situation, could you please clarify the following:

• Could you please send me a screenshot showing the casino you registered with, including the website/app name or logo?
• Did you play through the casino’s mobile app or directly on its website?
• Did you complete KYC verification before requesting the withdrawal?
• Did the casino provide any reason for blocking your account or delaying the withdrawal?

Thank you very much for your cooperation.

Karla M.

Hi, I registered and it asked me to download the app...

I played from the app

Please complete all required information

The casino didn't give me any solution in the live chat support 😞

This is the casino

I'm still waiting for a response or for my retirement payment to arrive, and there's still no solution...

I would really appreciate your help 🙌

Dear Lucecita,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Jovobet (https://play.google.jovobet77.cl/?referralCode=F534F07) to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Jovobet (https://play.google.jovobet77.cl/?referralCode=F534F07). I wish I could be of more help.

The casino can reopen this complaint anytime.