Elite Spin Casino - Player's account closure is delayed.

Hi elitespin casino wont close account and ive told them i want it closed permantly due to gambling problem,ive asked through all means livechat email the lot.Been 4 days now they keep delaying with the same nonsense.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Elitespin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I have contacted them through live chat and email,live chat just repeats itself saying its been sent to department and is being processed,no they have not aknowleged or sent anything about closure by email.Yeh i verified my identity through documents.

Dear Pickle223,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.