PokieSlap Casino - Player has a delayed withdrawal and account issues.

I registered with pokieslap and received a welcome reward. The wagering amount was $1400. So when it reached $1483.03 I submitted a withdrawal. Uploaded an identity document and it said it had been completed. Hours later there was still nothing in my account. So I tried to go back to the website to contact support. When I tried to login It popped up saying an admin had changed my password and I needed to create a new one. This took several tries and eventually I got through with submitting just a new password and leaving the current password blank. My balance is now zero and I can't send messages to their live support. I checked my account history and it says the withdrawal was rejected and admin put my balance back to $2500.07 but that isn't reflected in my account.

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Dear Hayley_44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that the casino admin placed $2500.07 back to your balance but it isn't reflected to your account?

From the image that you posted, I can see the $2500.07. Is this not the case?

You said that your balance shows zero. Please post a screenshot as proof.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean