Diam.bet Casino - Player demands refund after account issues with casino.

I've been playing at Diam.bet on their US sweepstakes platform, and I purchased coins through them many times by credit card. They've paid me two redemptions, but after what I've discovered about this site, I'm asking for my remaining deposits back, and so far they've gone silent on me.

Here's what I found. Their lobby is full of Pragmatic Play games, offered to US players. The problem is Pragmatic Play publicly pulled out of the entire US sweepstakes market back in September 2025, and every legitimate operator removed those games at that time. Diam.bet appears to have launched months after that exit, its own legal policies are dated February 2026. So there's no way they were ever licensed to carry these games, and yet they're still adding new Pragmatic titles to the lobby today.

The gameplay itself was just as troubling. I've played 3 Oaks games on other platforms, so I know how they're supposed to behave. On Diam.bet, I paid for bonus round features that took the money from my balance and then simply never delivered the bonus round. Bonus rounds across completely different 3 Oaks games kept resolving to nearly the same minimal payout, over and over, which makes no sense for genuine games. And I hit glitches and errors in these titles that I've never once seen in the real versions elsewhere. I have screen recordings of all of this.

When I confronted their support about it, the representative admitted in writing that the games are "scheduled to be removed for US compliance" and said the site is transitioning from international operation to a US platform. Their own homepage popup literally says Pragmatic Play "is scheduled to be removed for US compliance — enjoy them while you can." They're acknowledging the content isn't compliant while continuing to run it and take purchases on it.

On top of all that, there's no gambling license displayed anywhere on the site. The footer says they operate from Guatemala, while an earlier version of their own policy said Costa Rica. No company name appears anywhere.

I formally asked support for a refund of my deposits and followed up with them again before filing this complaint. They stopped responding entirely.

I have everything preserved: screenshots of the game lobby, my account profile showing all purchases and redemptions, the full support conversation including their admission, the compliance popup, and screen recordings of the game behavior. I'm asking for Casino.Guru's help recovering my remaining deposits, and I believe this site deserves serious investigation for running unlicensed, counterfeit provider games aimed at US players. I saw other players on Reddit complaining about the same exact gaming issues on this site, calling it a "rogue" casino that is using pirated software.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Diam.bet.

Please note we are unable to ask the casino to refund money not yet spent. When depositing in online casinos, you are expected to risk your funds. Whether the casino can provide the games from an operator is not something we can police or confront the casino about.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide evidence of gameplay you consider irregular? Have you asked the casino for an investigation?
• Do you have access to the detailed records, such as bet IDs and times of the incident?
• Could you please share with me your communication with the casino regarding the gameplay or other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rainmain11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas, thank you for looking into this.

To answer your questions directly:

1. The clearest irregularities: I paid for in-game bonus features that

were deducted from my balance but never delivered the bonus round - I was

charged for a feature I never received. The 3 Oaks games were the most

blatant: across every 3 Oaks title I played, the bonus rounds paid out

the same minimal amount over and over, regardless of game or bet -

different games, identical tiny payouts, which is not how these games

behave anywhere else. The games also malfunctioned repeatedly. One

example: a 3 Oaks title ("Lord of Thunder") returned a "Low balance"

error on a $1.00 bet while my balance was $32.03 - an error that should

not occur. That error carried the reference WT0606141156232jcu04, which

appears to be timestamped, and I can provide it.

2. I can share my account records showing purchases and redemptions and

the transaction history. The history view is limited, but I'll pull any

bet IDs and timestamps that are visible, including error references like

the one above.

3. Yes - I requested a refund through their live support and followed up.

They responded at first, then stopped replying once I raised the issues.

Their own support stated in writing that the games are "scheduled to be

removed for US compliance," and the site displays a popup saying the same.

I'll send the full chat screenshots to tomas@casino.guru.

Notably, the site's game library has shrunk significantly since I filed -

from around 1,270 games to about 700 - and both Pragmatic Play and 3 Oaks,

the providers whose games I had issues with, have now been removed from

the platform entirely. I have before-and-after screenshots of the

publisher list showing this. For Pragmatic Play in particular, this is

consistent with the content never having been authorized: Pragmatic exited

the US sweepstakes market in September 2025, and Diam.bet's own policies

are dated February 2026, after that exit.

On the refund: I want to respectfully push back on framing this as

ordinary "unspent funds at risk." My position is that this is a defective

and misrepresented product, not a gambling loss. I paid to access games

advertised as licensed, certified titles from named studios, and received

unauthorized or counterfeit ones that also malfunctioned. That is a

failure to deliver what was sold, not a betting outcome. On that basis I

am requesting a full refund of my deposits, less any amount already

redeemed to me. Separately, I'd ask that this complaint and evidence be

reflected in the casino's public record, as other players are reporting

the same issues.

I'd also point you to the TrustPilot reviews for this casino, where

multiple unrelated users independently report the same issues - Pragmatic

Play games that can't be licensed in the US, bonuses that always pay

near-identical minimal amounts, games not loading, and refund requests

being deflected: https://www.trustpilot.com/review/diam.bet

Thanks for your reply.

The only evidence I received from you is regarding a different case. If there is any relevant evidence to support your claims, kindly share it with me at tomas@casino.guru

When it comes to complaints, the online casino's rating is affected only by those complaints that are closed as unresolved.

Thanks in advance for your reply and understanding.