Kiki Bet Casino - Player believes that their withdrawal has been delayed.

I deposited £50 pure cash on Kiki.bet, accepted no bonus terms, and wagered past the initial deposit amount to clean up a final balance of £254.14 and have met all requirements from the casino and they also confirmed i dont need to complete any verifications and request wouod besent by support i have not received this and their T&C on website states no documents are required for deposits and withdrawal below 2000 any required are asked by the support team.

https://kiki.bet/casino/ is the website address.

The casino refuses to process my withdrawal i havd tried live chat several times my withdrawal was submitted on 13/10/26 its been over 4 days and their normal processing time is 48 hours the live chat and email response is always the same its with the processing team to review they dont have a update.

I have attached a email response i got from them to which i emailed theem to resolve the matter or will escalted this to relevant commision still they didnt process it even after i asked a formal complaint and resolution provided.

The live chat refuses to give update and email support doesnt give any timeline of resolution.

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Dear CashwinDaCosta,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear CashwinDaCosta,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear CashwinDaCosta,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean