UnlimLuck Casino - Player's withdrawal is delayed due to KYC issues.

Having problems with KYC, every time they email asking for id utility bills etc. I send them exactly what they want, then roughly 3 days later they reply saying it was unsuccessful and the need the same id's etc. I send again and they reply again unsuccessful. With no explanation, customer help are either bots or useless.

Ive already had one successful withdrawl then the KYC stuff began.

I don't know what to do, I need the money, I won it fair and square

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with UnlimLuck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please list which particular documents the casino requested and in what form you provided them?
• Do you always take a new picture of the documents upon submission, or do you provide the same files?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Daitch6788,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru